Terms and Conditions

1. Seller Information

Company name: [Company legal name]
Organization number: [Org.nr]
Address: [Business address]
Email: [Customer support email]
Website: [domain]

2. Products

Frankie sells decorative fashion accessories, including button covers and similar clothing accessories.

Product images are illustrative. Minor variations in color, texture, or finish may occur due to lighting, screen settings, and production batches. This does not constitute a defect.

3. Prices

All prices are listed in NOK (Norwegian kroner) and include VAT (merverdiavgift) unless otherwise stated.

Shipping costs are added at checkout and shown before payment.

We reserve the right to correct pricing errors, technical mistakes, or sold-out items.

4. Order and Agreement

An order becomes binding once you receive an order confirmation email.
If a product is unavailable, we reserve the right to cancel the order and refund the full amount.

Customers must be 18 years or older, or have consent from a legal guardian.

5. Payment

We accept payment through approved payment providers shown at checkout (e.g., card payment, Vipps, Klarna, etc.).

The amount will be charged when the order is processed or shipped, depending on the payment method.

6. Delivery

We ship within Norway.

Estimated delivery time: 2–7 business days, unless otherwise stated.

We are not responsible for delays caused by the shipping carrier, customs, weather conditions, or events outside our control (force majeure).

Risk passes to the customer once the package has been delivered to the delivery address or pickup point.

7. Right of Withdrawal (14-Day Cancellation Right)

You have the right to cancel your purchase within 14 days from the day you receive the item, according to the Norwegian Right of Withdrawal Act.

To use the cancellation right, contact us at:
[email]

You must notify us clearly that you wish to withdraw from the purchase.

Return Conditions

The product must be unused
Must be returned in original packaging
Must be in resalable condition

The customer pays return shipping unless otherwise agreed.

Refunds will be processed within 14 days after we receive the returned item.

Shipping costs are not refunded unless the entire order is canceled.

8. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Items that have been used
Items damaged after delivery due to misuse
Hygiene-sensitive items if the packaging seal has been broken (if applicable)

9. Complaints and Defects

Under the Consumer Purchases Act, you have a 2-year complaint right (reklamasjonsrett).

If you receive a defective or damaged item, contact us within a reasonable time (preferably within 7 days) and include:

Order number
Description of the issue
Photos

If the complaint is valid, we will repair, replace, or refund the item.

10. Returns

Returns must be approved before shipping.

Send returns to:
[Return address]

Packages sent cash-on-delivery or without agreement will not be accepted.

11. Unclaimed Packages

If a package is not picked up and is returned to us, we reserve the right to charge a handling fee of NOK 149 to cover return shipping and handling costs.

12. Personal Data & Privacy

We process personal data in accordance with the GDPR and Norwegian privacy laws.

Information is used only to:

Process orders
Deliver products
Provide customer service

We do not sell or share your personal data with third parties, except necessary partners (payment providers and shipping carriers).

See our Privacy Policy for full details.

13. Intellectual Property

All content on this website — including text, images, logo, and design — belongs to Frankie and may not be copied, reproduced, or used without written permission.

14. Force Majeure

We are not responsible for delays or failure to fulfill obligations caused by circumstances beyond our control, including but not limited to strikes, pandemics, natural disasters, or supply chain disruptions.